About us
Who is behind Ark Prep?
Ark Prep is a newly launched, woman- and minority-owned online store. We curate practical preparedness gear from established brands, including select USA-made products. Read our story.
Shipping
Where do you ship?
We ship to the 48 contiguous United States and Washington, D.C. Select partner-shipped items may also show shipping options to Alaska, Hawaii, or Puerto Rico at checkout. We do not ship to Canada or other international destinations.
How much does shipping cost?
For our own items, standard shipping is $7.99 on orders under $80 and free on orders of $80 or more. Select large items, such as Action BOX machines and Formex chicken coops, have a flat per-item shipping charge listed on the product page. Partner-shipped items ship directly from the brand, with shipping calculated at checkout (some offer faster options for an added charge). You'll always see the exact shipping charge at checkout before you pay. See our Shipping Policy for details.
When will my order arrive?
Most orders leave the warehouse within 5–8 business days, then usually arrive 2–12 business days later. Delivery times vary by item and supplier, and items in one order may arrive separately. You'll get tracking by email as soon as your order ships. Delivery times are estimates, not guarantees. See our Shipping Policy for details.
Why did my order arrive in more than one package?
Items in the same order may ship separately from different suppliers and arrive on different days.
Returns and refunds
Can I return an item?
Yes. You have 30 days from delivery to request a return. Unopened items in their original condition have no restocking fee; opened or used items may have a restocking fee of up to 20%. Some items, such as Preppi emergency kits and custom or made-to-order products, are final sale and can't be returned or refunded. These are marked on the product page. Please read our Refund Policy for eligibility, timelines and any fees. Then contact us to start a return. Please don't send items back without return instructions.
My item arrived damaged or wrong. What do I do?
Contact us promptly with your order number and photos of the item and packaging, and we'll make it right. Details are in our Refund Policy.
Our suppliers
Who ships my products?
We partner with carefully selected third-party suppliers, and many of them ship directly to you. Ark Prep remains your point of contact for order updates, delivery issues and returns. You never have to deal with the supplier yourself.
How do you choose products?
We curate practical, durable gear for family preparedness and off-grid living, focusing on items that are useful every day, not just in emergencies. We choose products from established suppliers and review each listing before it goes on the site.
Product safety
Do your water filters have certifications?
Certifications and performance claims vary by product and come from the manufacturer. Where certifications apply, they are listed on each product page. Check the product page and the included instructions for what a filter does and doesn't remove.
Any general safety tips?
Always follow the manufacturer's instructions, especially for stoves, pressure canners, solar chargers and other equipment. Use fuel-burning stoves outdoors only, keep emergency kits out of reach of small children, and check expiration dates on first aid and food items regularly.
Gift cards
Do you sell gift cards?
Yes. Ark Prep gift cards are delivered by email and can be redeemed at checkout on arkprepstore.com.
Contact us
How can I reach you?
Email support@arkprepstore.com or call (847) 920-7938, Monday–Friday, 10 a.m.–5 p.m. CST. You can also use the live chat bubble on our site. If we're offline, leave a message and we'll get back to you by email or phone.